AI-powered technologies are becoming increasingly prevalent in the workplace, particularly in business communications. Companies are using voice transcription, digital platforms, chatbots, and smart assistants to streamline communication so employees can accomplish more. In fact, experts predict that the global chatbot market is expected to grow at a compounded annual growth rate of more than 24%.1

And the rising popularity makes sense. Speech recognition technology on its own is valuable because it turns sound into text. Combine that with natural language processing and machine learning, and you have a tool that can not only transcribe voice data but also prescribe what to do with it. Now that’s powerful.