For nonprofits, the service demands that increased during COVID haven’t lessened. Now audiences want more support and more connection.
Organisations are implementing digital solutions enabling them to meet demand cost-effectively while personalising approaches to provide the level of service the public now expects. Despite this shift, only 21% of nonprofit service professionals rate customer satisfaction as excellent, compared to 42% of commercial sector counterparts.
From automation to personalisation, this report pinpoints five critical trends that define what makes for the most successful nonprofit service delivery and shares how these insights can work for you.