While traditional CCM software is built for on-premise deployment with a perpetual license model, a new generation of CCM solutions is emerging. Enter the era of cloud-based, Software-as-a-Service (SaaS) CCM that replaces perpetual licenses with a subscription-based model. Whether you’re considering introducing CCM to your tech stack or are looking to move from an on-premise solution to SaaS, it’s critical to assess your options and identify the deployment approach that’s best for your business and customer experience goals.
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